Returns + Exchanges

 

THE SOHO PROMISE
We stand behind our products and want you to be satisfied with them!
We always do our best to take care of our Customers - dealing with all situations fairly and responsibly!
If you have received a damaged or defective item, please Email Us at sohostyleboutique@gmail.com and we will rectify this right away! 

 

WE ONLY OFFER STORE CREDIT FOR RETURNS. WE DO NOT ISSUE REFUNDS TO ORIGINAL METHOD OF PAYMENT. 

We hope you love your SOHO styles as much as we do, but if for some reason you would like to return any items, that is not a problem! We accept returns up to 14 days after your purchase date. We hope this will encourage you to take your time in selecting your purchases and feel free to reach out to us with any questions regarding sizing or styling. Store Credit never expires. We get many new styles per week and hope we can assist you in finding something new if your purchase doesn't work out!

All merchandise must be returned unworn, unwashed, and in original condition with tags attached. You have a 14 day return period from date received. Once returned items are reviewed we will issue STORE CREDIT ONLY. We are NOT responsible for the initial return shipping fees.

The Packing Slip for your Return must be included along with the items you have been authorized to Return. Additional items that are not ineligible for Return on the Packing Slip will not be eligible for a Return and will not be calculated in you Store Credit. Please refer below for Final Sale items. Please note Packing Slip will note if item(s) purchased are a FINAL SALE item(s).

WHERE DO I SEND MY RETURN TO?

14271 GIL REYES DR
EL PASO, TX 79938

 

ADDITIONAL RETURN DETAILS: 

  • We only offer STORE CREDIT for returns. We don't issue refunds back to your original method of payment.

  • The amount of your Store Credit is only for the item(s) you purchased and does not include the shipping.

  • We DO NOT send return labels, so you can send the item back however you prefer. We DO NOT issue refund for return shipping fees.

  • Merchandise must be returned within 14 days from the receive date.

  • Merchandise must be unwashed and unworn.

  • Original invoice must be included in your return package. If you do not have your original invoice, you can print out your order confirmation email.

  • Store credit cannot be applied to future purchases until the return is processed. Meaning, you can not apply the store credit before we have actually issued it to you.

  • FINAL FEW, FLASH SALES and SALE ITEMS are FINAL SALE!

  • All accessories are FINAL SALE!

  • BODYSUITS and INTIMATES are FINAL SALE!

  • We do not hold items for returns or exchanges.

  • Please allow 3 business days for return processing.

  • Once your return is processed, we will email you an e-gift card with your store credit that you can use on the website.

  • Pre-orders of back-ordered items ship separately.

  • Any returns past the policy will not be accepted or store credited.

  • If item is received after the 14 day return period, refund will not be processed and there will be a $10 fee to return the item back to you.

  • If for any reason we cannot send an item, we will send a full REFUND including shipping.

  • If you have any questions about our policy, feel free to ask!

 

Exchanges

  • Exchanges must be the same item, but different size request.

  • We DO NOT send return labels, so you can send the item back however you prefer. We DO NOT issue refund for return shipping fees.

  • We are not able to exchange for different items.

  • If you need a different size in your item, note your size exchange on your invoice and send it back to our 14271 GIL REYES DR address. If we have the item in stock in your requested size, we will send it to you. If we don't have your requested size, we will send you an e-gift card with store credit.

 

PLACING A PREORDER

If you decide to PreOrder an item on our website, please note the following:

  • Payment is charged immediately at checkout not when the item ships.

  • If you are ordering a Preorder item with an In-Stock item, you will only be charge Shipping once. We will not charge you again once your Preorder has shipped.

  • For Returns on Preorders, you have 14 days from the day you received the Order - not the date on the on the original invoice.

  • The date listed on the Preorder page is an approximation communicated by our manufacturer and we only update as more information is provided. If you do not see an update then we do not have further information at this time

  • Our Preorder Items are best selling pieces that have previously been In stock and sold out multiple times. 

Shoe Return Policy

  • Shoes are a FINAL SALE and may only be exchanged for alternate size within 14 days of shipment.

  • We DO NOT send return labels, so you can send the item back however you prefer. We DO NOT issue refund for return shipping fees.

  • Shoes must be UNWORN.

  • Merchandise must be in original packaging with the original invoice included.

  • Shoe returns must adhere to all of our requirements from our Return Policy above.


F A Q

How do I return/exchange an item?

Please review our RETURN/EXCHANGE POLICY to be sure you meet all the return requirements. Please send us an e-mail with the issue regarding your return.

Do you offer Free Return Shipping?

Soho Style Boutique is NOT responsible for the initial return shipping fees.
*** If item is received after the 14 day return period, refund will not be processed and there will be a $10 fee to return the item back to you.

We DO NOT send return labels, so you can send the item back however you prefer. We DO NOT issue refund for return shipping fees.

How long will it take to process my return?

Once return package is received, please allow up to 3-7 business days for processing. You will receive an email once your return is accepted and your store credit is available.

How will I receive my Store Credit?

Expect an emailed E-Gift Card within 3 business days of the delivery of your Return at our warehouse. Store Credit is calculated automatically to reflect any discounts and taxes at the time of purchase. Store Credit is not processed the day your item is delivered. It must be sorted, inspected, and processed.

What do I do if an item I have ordered is damaged?

Please e-mail us as soon as you receive the damaged item.

E-mail must include:

-Your name.

-Your order number.

-The date you received the order.

-Photo of the damaged item.

-Description of the damage on item.

How do I modify my order?

To add onto an order you will need to begin a new transaction.

Note: Original transactions cannot be modified.

*** No cancellations will be accepted.

How do I track my package?

Once your order has been processed and shipped, you will receive an email with your order confirmation and tracking number.

Is my package insured?

Items over $50 are insured against theft and accidental damage whilst in transit to destination shipping address. Once your items have been delivered to specified address, they are no longer covered by insurance.