Inquiries + Comments
F A Q
How do I return/exchange an item?
Please review our RETURN/EXCHANGE POLICY to be sure you meet all the return requirements. Please send us an e-mail with the issue regaurding your return.
Do you offer Free Return Shipping?
Soho Style Boutique is NOT responsible for the initial return shipping fees.
*** If item is received after the 14 day return period, refund will not be processed and there will be a $10 fee to return the item back to you.
How long will it take to process my return?
Once return package is recieved, please allow up to 3-7 business days for processing. You will recieve an email once your return is accepted and your store credit is available.
What do I do if an item I have ordered is damaged?
Please e-mail us as soon as you recieve the damaged item.
E-mail must include:
-Your order number.
-The date you received the order.
-Photo of the damaged item.
-Description of the damage on item.
How do I modify my order?
To add onto an order you will need to begin a new transaction.
Note: Original transactions cannot be modified.
*** No cancellations will be accepted.
How do I track my package?
Once your order has been processed and shipped, you will receive an email with your order confirmation and tracking number.
Is my package insured?
Items over $50 are insured against theft and accidental damage whilst in transit to destination shipping address. Once your items have been delivered to specified address, they are no longer covered by insurance.