Inquiries + Comments

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How do I return/exchange an item?

Please review our RETURN/EXCHANGE POLICY to be sure you meet all the return requirements. Please send us an e-mail with the issue regaurding your return.

Do you offer Free Return Shipping?

Soho Style Boutique is NOT responsible for the initial return shipping fees.
*** If item is received after the 14 day return period, refund will not be processed and there will be a $10 fee to return the item back to you.

How long will it take to process my return?

Once return package is recieved, please allow up to 3-7 business days for processing. You will recieve an email once your return is accepted and your store credit is available.

What do I do if an item I have ordered is damaged?

Please e-mail us as soon as you recieve the damaged item.
E-mail must include:
-Your name.
-Your order number.
-The date you received the order.
-Photo of the damaged item.
-Description of the damage on item.

How do I modify my order?

To add onto an order you will need to begin a new transaction.
Note: Original transactions cannot be modified.
*** No cancellations will be accepted.

How do I track my package?

Once your order has been processed and shipped, you will receive an email with your order confirmation and tracking number.

Is my package insured?

Items over $50 are insured against theft and accidental damage whilst in transit to destination shipping address. Once your items have been delivered to specified address, they are no longer covered by insurance.